Language Quality Specialist - Linguistic Validation

About the role

As a Language Quality Specialist for Linguistic Validation (LV), you will work closely with the Language Quality Specialist Manager, the Head of Quality and Compliance and the LV Team. You will help monitor the translation quality of IQVIA's global pool of LV suppliers so that external freelancers' standards are maintained and improved, ultimately boosting overall quality output. The role is a proactive contribution to a global quality management service for internal staff, external resources and clients.

Key responsibilities

• Trigger quality feedback reports and improvement plans on selected resources, liaising with project managers, the Quality team, internal linguists, external reviewers and talent managers.
• Analyze language quality issues and work on improvement plans and CAPA.
• Support Talent Managers and LV project managers in anticipating and handling quality issues.
• Flag potential resources for promotion or demotion based on quality results.
• Run regular analyses of resource and language quality status.
• Drive the global language quality strategy and establish tools to monitor outsourced translation quality.
• Help build and design a robust Quality system and create related SOPs.
• Contribute to developments, enhancements and best practices in Language Quality.

Required profile

• 3-5 years of experience as a Language Quality Specialist on multilingual projects.
• Higher education in translation-related studies, or equivalent experience.
• Experience in Linguistic Validation is an advantage.
• Ability to multitask, adapt quickly to change, and extensive use of keyboard, telephone and face-to-face communication.

Required skills

• Extensive knowledge of Multilingual Quality Monitoring processes.
• Excellent oral, written and interpersonal communication in English.
• Analysis, time management, organization and attention to detail.
• Mediation and negotiation skills with people from different countries and cultures.