Senior Client Growth & Retention Manager (Enterprise Software)

About the role

You will own the commercial health of a portfolio of high‑value enterprise accounts, driving renewals, expansions and overall relationship strategy. This senior position acts like a P&L within a P&L, setting direction, negotiating deals and partnering with cross‑functional teams to deliver sustained revenue growth.

Key responsibilities

• Portfolio revenue ownership – achieve renewal and upsell targets for $1M+ ACV accounts while maintaining forecast accuracy and margin discipline.
• Strategic client engagement – lead quarterly business reviews, executive escalations and relationship recovery initiatives.
• Complex deal architecture – design and negotiate multi‑year agreements, statements of work, SLAs and custom pricing models.
• Commercial mentorship – coach team members on negotiation techniques, pricing philosophy and deal strategy.
• GenAI‑powered operations – use AI tools daily to accelerate pipeline analysis, improve proposal quality and optimize communication cadences.
• Integrated execution – collaborate with delivery, legal, finance and customer success on a structured weekly cadence.
• Data‑driven process improvement – maintain CRM excellence, champion Order‑to‑Cash workflow optimization and develop scalable commercial playbooks.

Required profile

• 5+ years leading B2B enterprise software sales with direct quota accountability for renewals, retention or account expansion.
• Proven ownership of enterprise relationships with $1M+ annual contract value.
• Expertise structuring and negotiating sophisticated commercial agreements, including multi‑year terms, SOWs, SLAs and custom pricing frameworks.
• Strong financial fluency – comfortable with P&L dynamics, revenue recognition, forecasting methodology and lifetime value economics.
• Hands‑on proficiency with Salesforce or a comparable CRM and familiarity with Order‑to‑Cash processes.

Required skills

• Salesforce (or comparable CRM)