Head of Operations – Manufacturing Facility in Vranje

About the role

BAT Serbia is seeking a Head of Operations to lead its production facility in Vranje. The role requires a passion for operational excellence, strong analytical and leadership abilities, and a commitment to safety and sustainability.

Key responsibilities

• Lead all manufacturing operations to deliver safe, efficient, high‑quality and cost‑effective production.
• Define and execute factory strategy to support sustainable growth, operational excellence and supply‑chain competitiveness.
• Ensure achievement of production, service, quality and cost targets through effective planning, resource allocation and performance management.
• Drive continuous improvement across safety, quality, productivity, cost and operational performance.
• Build, develop and inspire high‑performing teams, fostering a culture of accountability, collaboration and continuous learning.
• Partner with local and regional leadership teams to deliver business objectives and implement company standards and policies.
• Maintain strong employee and union relations, promoting an engaged and constructive industrial environment.
• Ensure full compliance with all Environment, Health & Safety, legal, regulatory, quality and excise requirements.

Required profile

• MBA or equivalent qualification in business management or technical sciences.
• Minimum 3 years of senior leadership or management experience in an international manufacturing environment.
• Advanced project management knowledge and experience.
• Excellent command of English, both written and spoken.
• Proven leadership and people‑management capabilities.
• Strong organisational and prioritisation skills.
• Self‑motivated, adaptable and capable of motivating others.

Required skills

• Project management
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint

What we offer

• Market‑leading annual performance bonus (subject to eligibility).
• Health plans, life & health insurance and private pension.
• Meal voucher or canteen provision.
• Transportation support and flexible holiday policy.
• Access to online learning platforms and personalised growth programmes.
• Family support policy and office perks.