Inside Sales Lead & Tender Specialist

About the role

TOMRA Collection is expanding its Shared Service Centre in Belgrade and is looking for an Inside Sales Lead and Tender Specialist to set up and lead a new Inside Sales capability supporting the UK business. This is not a purely desk-based sales management role: you will build and develop a team while staying hands-on with customers. The role combines people leadership, customer engagement, pipeline management and tender coordination.

Key responsibilities

• Build and lead the Inside Sales team, set priorities, coach colleagues and define strong ways of working.
• Stay close to customers, personally managing selected opportunities, discovery calls, online meetings and product demonstrations.
• Develop the sales pipeline, keeping leads and opportunities progressing and followed up through the CRM.
• Create an online sales approach, turning customer needs into engaging demonstrations and commercial conversations.
• Coordinate tenders and larger proposals, bringing together input from Sales, Finance, Technical, Operations, Legal, Marketing and other stakeholders.
• Partner with the UK Sales team so that opportunities are handed over smoothly when more complex or field-based engagement is needed.
• Improve working practices by developing repeatable processes, content and tools as the team grows.

Required profile

• 4+ years of experience in B2B sales, inside sales, business development or account management.
• Experience leading, coaching or mentoring sales colleagues.
• A hands-on approach and confidence speaking directly with customers.
• Experience managing sales opportunities and pipelines through a CRM, and confidence running online customer meetings, presentations or demonstrations.
• Experience preparing or coordinating commercial proposals.
• Strong written and spoken English, good organisation and the ability to manage several priorities and stakeholders at once.
• Experience with UK customers, technical products, equipment, automation, retail solutions or tender/RFP processes is particularly useful but not essential.

Required skills

• CRM experience
• Commercial proposal preparation and coordination
• Online customer meetings and product demonstrations
• Advantage: UPSales, Dynamics 365 or similar business systems

What we offer

• A stable position in a global, sustainability-driven company.
• An international working environment with collaboration across Europe.
• Competitive salary and benefits aligned with the Serbian market.
• Opportunities for professional development and internal growth.
• A supportive culture built on responsibility, trust and continuous improvement.

To apply, send your CV, a brief message about yourself and why you are interested in the position and joining TOMRA, using the "Message to Hiring Team" field.