Sales Development Representative - UK Sales Operations

About the role

TOMRA Collection's Shared Service Center in Belgrade is looking for an experienced Sales Coordinator to support its UK Key Account and Sales teams. The role takes ownership of the operations behind a growing sales organisation: quotations, approvals, CRM data, technical information, proposals and internal actions. It suits people with a background in Sales Operations, Commercial Operations, Sales Coordination or Sales Support.

Key responsibilities

• Maintain visibility of opportunities, actions, owners, deadlines and customer commitments
• Own CRM and pipeline quality in UPSales, keeping account, opportunity, timing, value and next-action information accurate
• Coordinate quotations from customer requirements and internal approvals to commercial documentation
• Support pipeline and forecasting, and prepare information for Key Account Manager customer meetings
• Connect Sales with Technical, Operations, Finance, Legal and Marketing, and support proposals and tenders
• Ensure won opportunities are properly documented before moving into execution
• Improve commercial processes, workflows, templates, CRM usage and standardisation

Required profile

• 2+ years' experience in Sales Operations, Sales Coordination, Sales Support, Commercial Coordination, Customer Operations or a comparable B2B environment
• Strong experience coordinating commercial processes and multiple stakeholders
• Excellent spoken and written English
• Commercial mindset and confidence working across Sales, Technical, Operations and Finance
• Ability to manage multiple priorities and deadlines, with a strong sense of ownership
• Advantageous: UK or international sales experience, technical B2B products, quotations, proposals, tenders, UPSales, Dynamics 365, Order-to-Cash or shared-service experience

Required skills

• CRM, ERP or other business systems
• Microsoft 365, especially Excel, PowerPoint, Teams, Outlook and Word

What we offer

• A stable position in a global, sustainability-driven company
• An international working environment with collaboration across Europe
• Competitive salary and benefits aligned with the Serbian market
• Professional development and internal growth opportunities