Senior Customer Success Manager - Enterprise (French Language)

About the role

Gorgias is looking for a Senior Customer Success Manager to lead a portfolio of enterprise ecommerce merchants. You will act as a strategic partner, helping customers adopt AI‑powered support workflows, improve automation, and achieve long‑term value from the platform.

Key responsibilities

• Manage a portfolio of 70‑80 ecommerce customers, building strong relationships with key stakeholders.
• Conduct regular check‑ins, quarterly business reviews, and renewal conversations.
• Develop account plans focused on product adoption, efficiency, and growth.
• Drive adoption of Gorgias features such as AI, automation, and integrations.
• Analyze support workflows, recommend improvements, and help implement automation use cases.
• Monitor account health, identify risks early, and take proactive actions to prevent churn.
• Collaborate with internal teams to troubleshoot issues and ensure successful implementation.

Required profile

• Proven experience in customer success or account management for enterprise ecommerce clients.
• Strong understanding of ecommerce support operations and AI‑driven automation.
• Excellent communication skills in English and French.
• Ability to develop strategic account plans and drive measurable outcomes.

Required skills

• AI‑powered workflow implementation
• Automation and integration management

What we offer

• Opportunity to shape the future of conversational commerce.
• Collaborative, fast‑growing environment with a focus on innovation.
• Competitive compensation and benefits package.