Commercial Operations Contract & Support Specialist

About the role

Johnson & Johnson is looking for a Commercial Operations Contract & Support Specialist to manage the end‑to‑end lifecycle of distributor and other commercial agreements across emerging markets. The role will act as the operational hub between Commercial Operations, Legal, Finance, Compliance, Procurement and external partners, ensuring contracts are executed consistently, on time and in line with company policies.

Key responsibilities

• Coordinate the full contract workflow for distributor, service, NDA and other commercial agreements, including drafting, review, approval, execution, amendment, renewal and termination.
• Collect and validate business inputs and supporting documents, track each stage of the contract process and proactively follow up on actions or risks.
• Maintain complete, audit‑ready contract files, trackers and repositories, and monitor key milestones such as expiry dates, notice periods and deliverables.
• Support contract governance by ensuring use of approved templates, delegation of authority and compliance with internal policies.
• Maintain the contract pipeline, produce regular status reports, and analyse workflow data to identify bottlenecks and improvement opportunities.
• Develop and maintain standard templates, checklists, guidance materials and process documentation in collaboration with relevant functions.
• Coordinate stakeholder meetings, document decisions and ensure timely closure of follow‑ups.
• Perform regular data reconciliation across contract, commercial and financial sources, applying intermediate Excel analytics to spot trends, discrepancies and operational risks.
• Prepare and maintain dashboards, trackers and management reports that translate data into clear insights for decision‑making.

Required profile

• Bachelor’s degree in Business Administration, Finance, Paralegal Studies, Office Administration or a related discipline.
• At least 1 year of experience in contract administration, commercial operations, legal operations, paralegal work or related administrative support.
• Experience in a finance‑focused role involving data analysis, reconciliation and reporting is an advantage.
• Prior exposure to the medical‑device, pharmaceutical or other regulated industries is beneficial.
• Fluent English; additional European languages are a plus.

Required skills

• Proficiency in Microsoft Excel, Word and PowerPoint.
• Experience with contract lifecycle management systems and electronic signature platforms.
• Intermediate data‑analytics techniques in Excel for trend analysis and discrepancy detection.
• Ability to create and maintain dashboards and management reports.