Night In‑Room Dining Waiter

About the role

The Night In‑Room Dining Waiter provides discreet, efficient, and professional food and beverage service to hotel guests during the overnight shift. This role ensures that in‑room dining orders are handled with precision, privacy, and a high level of hospitality.

Key responsibilities

• Receive, confirm, and coordinate overnight in‑room dining orders in line with hotel standards.
• Communicate clearly and courteously with guests over the phone and during delivery.
• Verify room numbers, order details, special requests, allergies, delivery times, and payment methods.
• Prepare service trolleys, cutlery, bills, condiments, glassware, and other items for elegant delivery.
• Deliver food and beverages to guest rooms quietly and professionally throughout the night.
• Coordinate closely with the kitchen, bar, Front Office, and Night Manager.
• Return, clean, and organise all in‑room dining equipment after use.
• Maintain the highest standards of hygiene, cleanliness, privacy, and safety.
• Report guest complaints, unusual situations, and operational issues promptly to the supervisor.

Required profile

• Previous experience in a hotel, restaurant, room service, or similar hospitality environment.
• Strong guest‑facing experience with a focus on high‑quality service.
• Excellent communication skills and a calm, professional demeanor.
• High level of responsibility, independence, and reliability during night shifts.
• Attention to detail, accuracy, and discretion.
• Ability to coordinate effectively with multiple departments.
• Flexibility to work overnight shifts while adhering to hotel standards.
• Good command of English.

Required skills