NOC/SOC Support Engineer – Network & Security Operations

About the role

We are looking for a mid‑level NOC/SOC Support Engineer to join the Network & Security Operations Centre of evision / STARZPLAY. The role involves real‑time monitoring, incident response and first/second‑line troubleshooting of our live and on‑demand streaming infrastructure, operating 24×7 in a follow‑the‑sun shift model.

Key responsibilities

• Monitor 24×7 live channel feeds, OTT origin/CDN delivery health and stream quality using video walls and IPTV tools.
• Detect and respond to signal loss, pixelation, audio dropouts, bitrate anomalies and encoder faults across MediaLive, MediaPackage v2 and MediaConnect pipelines.
• Manage alerts from AWS CloudWatch, Grafana and third‑party platforms, and triage incidents in the ITSM system (Salesforce / Jira).
• Perform root‑cause analysis, classify incidents and produce structured incident reports for P1/P2 events.
• Monitor LAN/WAN/WLAN health, BGP/MPLS circuits, VPN tunnels (IPSec/SSL) and firewall policies across all locations.
• Conduct packet captures with Wireshark/tcpdump and assist with Cisco Nexus/Catalyst switch diagnostics.
• Review security alerts, threat intelligence feeds and support vulnerability‑scan remediation.

Required profile

• Mid‑level professional with 4–5 years of experience in NOC/SOC, network monitoring and streaming operations.
• Proven ability to work in a shift‑based, 24×7 environment and follow documented SOPs.

Required skills

• AWS CloudWatch, Grafana
• Salesforce, Jira (ITSM ticketing)
• Wireshark, tcpdump
• Cisco Nexus and Catalyst switches, VLAN, BGP, MPLS
• VPN (IPSec, SSL), firewall policy management
• AWS MediaLive, MediaPackage v2, MediaConnect
• ZIXI, SRT, RTSP workflows
• CMAF, HLS, DASH streaming formats
• Video monitoring walls and IPTV monitoring tools