Site Reliability Engineer (Serbia)

About the role

iwconnect is looking for an experienced Site Reliability Engineer to join its team in Novi Sad. The engineer ensures the reliability, scalability and performance of the systems and works with development, infrastructure and operations teams to design architectures, lead incident response and drive continuous improvement. The role requires working and assisting during U.S. or CET hours between 5:00 PM and 1:00 AM.

Key responsibilities

• Partner with development, infrastructure and operations teams to design highly available, fault-tolerant and disaster-recovery-ready systems.
• Implement Infrastructure-as-Code (e.g. Terraform) to automate provisioning, scaling and management of cloud services (AWS, Azure).
• Lead and support incident triage, resolution and recovery, and provide troubleshooting guidance during outages.
• Run detailed postmortems, document lessons learned and improve MTTR.
• Embed reliability principles with developers, QA and product teams, and mentor peers on observability tools, performance optimization and SRE best practices.
• Recommend emerging technologies and contribute to internal documentation.

Required profile

• 4+ years of experience in DevOps, Site Reliability Engineering or a related role.
• Proven track record as a technical lead or subject matter expert; no direct people management required.
• Experience leading incident response and root cause analysis.
• Strong collaboration and communication skills, with the ability to mentor peers and influence best practices.

Required skills

• Cloud platforms (AWS, Azure) and Infrastructure-as-Code (Terraform preferred)
• Systems architecture, high availability, fault tolerance and disaster recovery
• Nice to have: Kubernetes, Docker, CI/CD pipelines, security best practices, cost optimization, open-source contributions